Customer Journey

Orchestrator

Design and automate every step of your customer journey - from first touch to forever fan.

Outcomes

Increase conversion rates and customer retention

Automate marketing and sales follow ups

Deliver personalised experiences across channels

Track journey performance with real-time analytics

Deliverables

Mapped and automated lifecycle journeys (B2C, B2B)

Integration across CRM, email, SMS, and analytical platforms

Tested sequences and optimisation cycles

Monthly reporting on funnel performance & customer insights.

Key Benefits

Insight-driven optimisation

Track journey effectiveness and redefine approaches based on real data, not guesses.

Higher conversions

Automated lead qualification, nurture flows, and proposal follow-ups drive more deals.

Cross-Channel Cohesion

Ensure consistent communication across email, SMS, CRM, and web - no gaps; no duplicates.

Better Retention

Welcome sequences, win-back campaigns, and customer milestone touchpoints keep people engaged.

What’s Included

Journey Mapping & Strategy

We identify your most valuable customer segments and design tailored journeys across acquisition, onboarding, retention, and re-engagement. You’ll get a mapped lifecycle plan that aligns with your revenue goals.

Custom Sequence Design

From welcome emails to win-back campaigns, we design and test the content for each stage of the journey — using smart segmentation and GPT-powered drafting if desired.

Multi-Channel Automation Setup

We build automation flows that connect your CRM, email, SMS, and analytics tools. Whether you use HubSpot, ActiveCampaign, Pipedrive, Klaviyo, or others — we stitch it together for seamless execution.

Funnel Performance Dashboard

We create a dashboard that gives you real-time insights into conversions, drop-offs, and customer behavior so you always know what’s working.

How it works

1

Strategy & Mapping

We host a kickoff workshop to understand your customer flow, then design the ideal lifecycle across key touchpoints — from first contact to renewal or repeat purchase.

2

Build & Launch

We implement the automations using your existing tools (or help you choose better ones), test everything end-to-end, and launch your new customer journey engine.

3

Optimize & Evolve

Each month, we review journey performance, adjust flows, A/B test copy or triggers, and expand the system based on your campaigns or customer feedback.